Shipping & Returns
At CorteseArt, every original artwork is a one-of-a-kind piece, created with care and intended to become part of your home or collection. I want you to feel confident when choosing an original work of art.
Shipping & Delivery
Each artwork is carefully packaged to help protect it during transit.
Shipping costs are calculated based on the artwork and its packaging requirements and are displayed during checkout, where applicable.
Tracking information will be provided when available.
Please inspect your artwork upon delivery. If your order arrives damaged, contact me as soon as possible with photographs of the artwork and its packaging so we can work toward a resolution.
Returns & Refunds
I understand that selecting original artwork is a personal decision. CorteseArt accepts return requests within 14 calendar days of delivery, subject to the conditions below.
Return Authorization:
Please contact CorteseArt before returning an artwork. Returns must be approved in advance, and shipping instructions will be provided.
Return Shipping Costs:
The buyer is responsible for all return shipping costs, including appropriate packaging, tracking, and insurance covering the artwork's full purchase value.
Condition of Returned Artwork:
Artwork must be returned in its original condition, without new damage, alterations, or other changes. Please use secure packaging suitable for protecting original artwork during transit.
Returned artwork will be inspected upon receipt. If artwork arrives damaged during return shipping, responsibility will be assessed based on the circumstances, applicable insurance coverage, and applicable law.
Refunds:
Approved refunds will be issued to the original payment method after the returned artwork has been received and inspected. Original outbound shipping charges, if any, are nonrefundable to the extent permitted by law.
Damaged or Incorrect Orders
If your artwork arrives damaged or differs materially from the artwork ordered or described, please contact CorteseArt promptly. Include photographs and your order details so the issue can be reviewed and an appropriate resolution arranged.
Nothing in this policy limits any rights or remedies available to you under applicable law.